|BudgetStreetLights Store Exchange and Return Policy |
We understand that exchanging and returning products is often a frustrating experience, but BudgetStreetLights strives to make the process a simple and straightforward one. If you are not satisfied with your purchase, we will gladly help you to exchange or return your product, when it falls within the guidelines below. Exchange and Return Guidelines
Exchange and Return Period
Exchange or return your item anytime from the original purchase date within the time frame & restrictions below:
- 30 days for all other products not excluded below
Some items are not able to be returned, including:
- Custom Orders: personalized addresses, images, or other customer specific detail
- "Made to Order Items" (i.e. non-stocking finish or paint)
- Replacement Parts (i.e. locks, hinges, doors)
- Any item that specific list "No Returns" in the item listing
- Items weighing over 75 lbs
- Items costing over $750
- Streetlights or Lamp Poles
- Auth-Florence items are not returnable
- Bluegrass Woods Street Signs
- New England WoodWorks
- Whitehall (if customized)
Shipping Charges are not Refunded
There are no refunds for any shipping expenses. In the event of a return, shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund.
We don't like restocking fees, however we do our best to have the internet's lowest prices and as a result restocking fees are necessary. When you buy from a company that has no restocking fees, you typically pay for any frivolous returns that company handles, indirectly, through higher prices. At BudgetStreetLights.com a restocking fee is applicable, unless the item is defective. The restocking fee charges are:
- 25% for residential items (single family home use)
- 35% for commercial items (i.e. office, multi-family home or apartment use)
Promotional items and bundles
As a benefit to our customers, BudgetStreetLights occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.
- When a promotional item is returned, the value of the promotional item is deducted from the refund amount. For instance, if you purchase a mailbox and get a $100 gift card or 50% off of an address plaque, the $100 value of the gift card or the total value of the address plaque would be subtracted from the refund.
- When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to BudgetStreetLights. For instance, if your receive $200 in savings when you purchase a mailbox and yard lamp together and you return either item, the $200 amount will be subtracted from your refund.
Your refund will generally be in the same form as the original purchase. When the item was purchased with a check, the refund will be in the form of a mail check mailed usually within 20 business days of the return.
Mail in rebates
When a product that was purchased when a mail-in rebate was available on the item, the amount of the rebate may be deducted from the refund amount.
BudgetStreetLights reserves the right to deny any return.
Some items may use a different set of policies. When a different policy is in effect, it will be clearly marked in the item listing. How to Return
Contact customerservice@BudgetStreetLights.com to request:
- Address to mail the return
- RGA # to be written on the package
- For all returns an RGA# Number must be provided before the item can be returned for a credit.
- Items must be in original packaging.
Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund.
To request for RMA return: customerservice@BudgetStreetLights.com
Thank you for choosing to purchase your mailbox and home decor at BudgetStreetLights.
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Order Processing and Cancellation
Most orders will be processed for fulfillment within 24 hours and delivered depending on the manufacturer from between 2 days to 4 weeks, please reference the availability section in the item listing for item specific details. You will receive an e-mail receipt of your order within 24 hrs. Please note that in some cases orders may take longer to process and deliver depending on item availability and when the order is placed. If you request cancellation of an order we will make every attempt to stop the processing or the delivery before it ships. If the order has already been processed or shipped, the Return Policy described above will be in affect. As a result the customer may be responsible for all shipping charges from and to the company even if you refuse the package and do not sign for the delivery.
Orders for custom made products, such as non-standard colored Street Signs and post, custom numbered items and products that are made to order cannot be cancelled once the order has been processed regardless of whether or not the products has been shipped or not. All customized sales are final. There are NO REFUNDS and for any shipping expenses. Orders are typically processed and shipped in the order they are received. Custom made orders may have an extended delivery time.
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What do I do if my order is missing parts?
Some orders containing multiple products may ship in more than one box. If your product is missing parts when you open the box, please contact us immediately by filling out our request form and we will make the appropriate arrangements to send you the parts you need.
To request for missing parts: customerservice@BudgetStreetLights.com
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Damaged or Defective
What do I do if my product arrived damaged or defective?
For items that arrive damaged or defective, please contact us immediately by emailing us (link available below) detailing your name, order number and a brief description of the damage. Once we have processed your request (generally within 24 hours), BudgetStreetLights.com will contact you.
Email your request regarding damaged or defective products: customerservice@BudgetStreetLights.com
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Every item in our store comes with the original Manufacturer's Warranty - this information is typically available on the manufacturers websites. Additionally every item should have the length of coverage for the manufacturer’s warranty detailed in the item description.
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Pricing and Typographical Errors.
BudgetStreetLights.com is not liable for typographical or pricing errors.
If you place an order for a product that was incorrectly priced, we will put your order on hold and contact you to obtain authorization for additional charges. At that time you will have the option to cancel your order. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product.
If you have a question about the way an item is described or priced, please contact our sales staff at 866-505-6245